...
<p align="left">The participants would not be experienced
coaches if they did not offer the researcher unsolicited
advice, such as:
<list list-type="bullet">
<list-item><p align="left">&#8220;Are you sure you
get the &#8220;tough cases&#8221; as well, this
way?&#8221;</p></list-item>
<list-item><p align="left">&#8220;Taking stock of
the results of critical moments for the person being
coached can also yield interesting information. As a
coach, you are keen to record the positive effect of
a critical moment, but what is ultimately important
is whether the person being coached experiences
it.&#8221;</p></list-item>
</list>
Before moving on to the overview and analysis of
all 78 critical moments, I would ...</p>
...